Returns & Refunds

We want customers to feel supported when an order issue needs attention. This page explains the general return and refund process.

Return Eligibility

Items may be eligible for return when they meet the return requirements and are approved through the support process.

Return Window

Return requests should be made within the stated return window shown in the store policy or order support instructions.

Condition of Returned Items

Returned items should be unused, undamaged, and in their original packaging when possible, unless the return is due to damage or an incorrect item.

Non-Returnable Items

Some items may not be returnable because of hygiene, customization, final-sale status, or other product-specific restrictions. If applicable, this will be explained during support review.

Damaged or Incorrect Items

Contact support promptly with your order number and photos of the item and packaging so the issue can be reviewed.

Refund Timing

Approved refunds are processed after the return or issue review is complete. Bank or payment-provider timing may vary.

Return Shipping Responsibility

Return shipping responsibility depends on the reason for the return and the outcome of the support review.