Frequently Asked Questions

About ArtOlo Store

ArtOlo Store is an online retailer offering high-quality, eco-friendly home and kitchen essentials. Our mission is to provide customers with safe, reliable, and innovative products at competitive prices.

Order and Shipping

What are the shipping and delivery times?
Orders are processed within 1-3 business days. Standard shipping within the U.S. is free and usually takes 5-8 business days. Delivery may take 15-21 business days when shipping from partner warehouses.
How can I track my package?
Once your order ships, you’ll receive an email with a tracking number. Use the shipping carrier’s website or our tracking tool for updates.
Can I change or cancel my order after it’s been placed?
You can request changes or cancellations within 24 hours of placing your order. Contact us at info@artolostore.com for assistance.
What happens if my package is lost in transit?
If your package is lost, contact our customer service immediately. We’ll work with the shipping carrier to locate the package or arrange for a replacement.

Returns and Refunds

Can I return my product for a refund?
Yes, we have a 30-day return policy. Contact us at info@artolostore.com to initiate a return.
What should I do if my product arrives damaged?
Take a photo of the damaged product and email us at info@artolostore.com within 48 hours of delivery. We’ll replace it promptly.

Gift Cards and Promotions

Does ArtOlo Store offer gift cards?
Yes, we offer gift cards! Visit our website to purchase gift cards for your friends and family.
Are there any seasonal sales or promotions?
Yes, we frequently offer discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated.
Can I get a price adjustment if an item goes on sale?
If an item goes on sale within 7 days of your purchase, contact us to request a price adjustment.

Products and Services

Do you offer customizations or personalized products?
Currently, we do not offer customizations. Stay tuned for updates as we may add this feature in the future.
Are the products safe for children or pets?
While most products are safe, always review the product descriptions for specific safety information.

Contact and Support

How can I contact ArtOlo Store?
You can email us at info@artolostore.com or call us at +1 (475) 219-0747. We’re here to assist you!
How do I leave a product review?
Visit the product page of the item you purchased and scroll to the "Reviews" section to leave your feedback.